[UK]JOYOR S5-Z

Use this text to answer questions in as much detail as possible for your customers.

The S5-Z electric scooter has a maximum weight capacity of 265 lbs (120 kg).
For optimal performance, safety, and battery life, we recommend not exceeding this weight limit. Excessive load may affect acceleration, braking, and tire lifespan.

The S5-Z has an IP54 waterproof rating, meaning it is protected against splashing water from all directions (e.g., light rain, puddles). You can ride in light rain, but please note:

• Avoid deep water immersion (e.g., flooded roads) to protect the motor and battery.
• Wipe down the scooter with a dry cloth after riding in wet conditions.
• Do not charge the scooter while it is wet—allow all components to dry completely first.

Yes. With a 600W motor and dual shock absorber, the S5-Z easily tackles inclines up to 25°—perfect for hilly areas in cities. The powerful motor ensures consistent performance even on steep sections.

We’ve got you covered with:​

• 1-Year Warranty – Comprehensive coverage for manufacturing defects.​ (Click to viewfull warranty policy)
• 7-Day Return Policy – Risk-free trial for any reason (terms apply).​ (Click to see return policy details)
• Lifetime Customer Support – Email us anytime at support@joyorescooter.com for questions, troubleshooting, or parts assistance.