Shipping & Delivery
Our products are divided into European warehouse products, US warehouse products, HongKong warehouse products, and custom-made products. For models from overseas warehouses, delivery to EU countries and the US by express delivery. For models from the HongKong warehouse, we support both sea and air shipping. The specific delivery costs and timeframes may vary in real-time, so please consult our online customer service for details. As for custom-made models, they require a certain production cycle and minimum order quantity. Please contact our customer service for specific information.
Shipping Zones
The United States, the United Kingdom, and EU countries.
Shipping Cost
Free
Order Processing Time
Our order handling time is 1-3 business days (Mon-Fri)
Our order transit in 5-7 business days (Mon-Fri)
Our order cut-off time is 12:00 AM (GMT-08:00) Pacific Standard Time
Lost or Stolen Packages
In the unfortunate event that your package is lost or stolen, please contact our customer support at support@joyorescooter.com. We will initiate an investigation with the shipping carrier and work towards a resolution.
Address Accuracy
Please make sure your shipping address is accurate and complete when placing an order. joyorescooter is not liable for any delays or additional shipping charges resulting from inaccurate or incomplete addresses.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor the status and location of your packages in real time. For any tracking-related inquiries, please contact our customer support at support@joyorescooter.com.
Logistics Support
Our logistics modes include EXW, FOB, and more.
Overseas Warehouse Dropshipping:
| US Warehouse Models | S5,S10-S,G3 with seat,G5 with seat |
| Europe Warehouse Models | Y6-S Black, S5, S10-S, Y8-S German standard custom version (speed limited to 25 miles per hour) |
Minimum Order Quantity
Ideally, the minimum order quantity for each model should not be lower than 10 units. However, for small clients without the capability, they have the option to mix 10 units within the same series. It is advisable for small clients to choose models that are readily available in stock, which do not require production or customization.
Production Time for Out-of-Stock Products
8-inch cars are estimated to take two weeks for production, while 10-inch cars may take two to three weeks. Specific timelines need to be confirmed through procurement.
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